How do I return an item?
At Little Paws Pet Boutique we want you to be happy and satisfied with your purchase. If you are not satisfied with your purchase, please notify us via e-mail at firstname.lastname@example.org within 14 days of delivery of products. Original sales receipt must accompany returns. We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer store credit only.
We will accept returns for exchange or refund of most items with some minor exceptions/exclusions.
Items eligible for for exchange/refund need to be in its original condition, brand new, unused/unworn, with all tags and packaging attached, as original, free of odors or stains, pet hair, unwashed and in resellable condition.
Items not eligible for exchange/refund: Sale/clearance/discontinued items, grooming or spa products, gift baskets, anything we deem unhygienic for return and resale including but not limited to pet toys, dog food/water bowls, carriers, slings, pouch, belly bands, panties, pet beds and dog blankets. Due to industry health regulations, these items are final sale and are not returnable. We are not responsible for shrinkage or bleeding as a result of washing your item(s).
Seasonal, holiday, special occasion, formal wear, birthday products will be allowed size exchange only for the exact same product.
Please read all size charts for every single product for the best fit. Keep in mind there are no standard sizing for specific breeds, all dogs in the same breed will have different measurements.
1. Email us at: info@littlepawspetboutique within 14 days of sale purchase date. Email us your invoice number, date of purchase, item number/description and reason for return for exchange or refund.
2. Once we receive your email we will issue you a return merchandise authorization number (RMA #). Returns/exchanges will not be accepted without an RMA #. Please place the RMA# on the outside of the package.
3. Repack item(s) in its original packing, ship item(s) in a sturdy padded box and mail your package in a prepaid, insured and traceable method to:
Little Paws Pet Boutique
P.O. Box 3270, Dana Point, CA 92629-0356
Customer is responsible for return shipping fee and cost to reship your replacement item. Original shipping charges are not refundable. We recommend using a secure mail courier such as USPS, UPS, or Fed-Ex. We are not responsible for items lost or damaged in transit. If we do not receive the products, it is still considered your property and a credit will not be issued.
Once we receive the returned merchandise and confirm that is unused and in its original packaging we will issue you a store credit for exchange or refund. For size exchange simply place an order online for the correct item using your store credit and we will get your new order out right away. Customer is responsible for the price difference for the new size if the size is larger.
We encourage you read all relevant product descriptions, size charts, and always measure your pet accurately before you make a purchase. Please do not assume your pet is the same size in every product, always look at the size chart we provide for each individual product as each product comes from different manufacturers with different sizing. If you are buying a gift, ask the pet owners their sizes (neck, chest, length). Puppies will outgrow clothing and all pet apparel, so please take this into consideration prior to making a purchase.
DAMAGED ORDERS :
Please contact us in writing via email within 48 hours of delivery of package and include order number, date and item description and a photo of the damaged item. Retain all packaging material and original packaging. We will provide you instruction on how to replace the item. We will happily exchange any defective items at our sole discretion and final decision if the item received is defective or damaged during transit. If you receive an item that is defective or damaged, you will receive the same exact product as a replacement or an equivalent product at our discretion.
If your pet chews through clothing, harness, toys, beds, carriers, collars, etc, it is considered normal wear and tear and is not exchangable or refundable.
GIFT CARDS: Gift cards can't be exchanged or returned for cash, credit or check.